Return Policy

Because our Rakhis and threads are handcrafted, hygiene-sensitive and often personalised, we follow a No Return Policy. All sales are final — we do not accept returns, exchanges or refunds for change of mind or any other reason once an order is placed.

Please review your order carefully — item, quantity and shipping address — before paying.

The only exception: damaged or wrong item

If your parcel arrives with a damaged piece or the wrong product was sent, we'll replace it free of cost. To keep this fair for everyone, we require proof:

• A clear, uncut unboxing (unpacking) video that starts before the package is opened and shows the sealed parcel and the issue. This is mandatory — claims without an unboxing video can't be accepted.
• Your order number and a short description of the problem.
• The item must be unused and in its original packaging with all tags and contents intact.

How to report it

Reach out within 3 days of delivery through either:

• Call or WhatsApp us on +91 96241 00686
• Email contact@rakshasutracreation.com

Once we receive and verify the unboxing video, our team will arrange a replacement. No refunds are issued — only a replacement of the same or an equivalent item.

What isn't covered

• Change of mind, wrong size/design chosen, or "no longer needed".
• Minor handcrafted variations in colour, size or finish — these are natural, not defects.
• Claims without a valid unboxing video, or reported after 3 days of delivery.
• Items that have been used, worn, or returned without original packaging.