Privacy Policy

At Snehsutra, we respect your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Order & contact details — name, email, phone, and shipping address you provide at checkout or in your account.
• Payment information — processed securely by our payment partner (Razorpay). We never store your full card or UPI details on our servers.
• Account data — if you create an account, we store your email and a securely hashed password.

How we use your information

• To process and deliver your orders and send order updates.
• To provide customer support and respond to your enquiries.
• To let you review products you have purchased and manage your account.
• To improve our products and website experience.

Sharing

We share data only with the partners needed to run the store — our payment processor, delivery/courier partners, and email provider — and only to the extent required to fulfil your order. We never sell your personal information.

Data security

We use industry-standard measures to protect your data, including encrypted connections and hashed passwords. No method of transmission is 100% secure, but we work hard to safeguard your information.

Your rights

You may request access to, correction of, or deletion of your personal data by writing to care@snehsutra.in.

Contact

Questions about this policy? Email care@snehsutra.in.